Skip to content
MerchantPick
Convi: AI Helpdesk & Chatbot icon

Convi: AI Helpdesk & Chatbot

Multi-lingual AI shopping assistant, Multi-channel sales agent

by Convi · Launched: June 2025 · Free plan available.

5.0 (12) on Shopify Used by 262 Shopify stores +38 installs · 30 days Built for Shopify

See which stores use it — by country, co-installs & competitive gaps → Unlock with Pro

Manage this app

Verify your developer profile to earn a badge and build trust for your app.

Smart AI chat bot app for Enterprise brands. Convi's AI helpdesk answers FAQ questions, helps customers find products, and provides 24/7 automated AI sales.

Get it on Shopify →

About Convi: AI Helpdesk & Chatbot

The question nobody answers is the one that ends the visit. Convi answers from your own catalogue, pages, policies and FAQs, with product cards the shopper adds to the cart. In chat, the AI chatbot replies in the shopper's own language. It reads live Shopify data for order questions, and emails a code before a cancel or address change. What it cannot settle goes to your team, conversation summarized. Rehearse all of it in the Playground first.

Last verified: September 23, 2026 · Fresh

App details

Developer
Convi
Category
Store management
Pricing
Free plan available
Launched
June 2025
Rating
5.0 (12) on Shopify

Key features

  • 7-day live trial, no card needed
  • Trial: Convi answers real shoppers
  • Answer based on product & store data
  • Native Shopify integration
  • Multilingual responses
Integrations with:

Checkout Gorgias Instagram Klaviyo Messenger Shopify Admin Shopify Flow Whatsapp Zendesk

4 plans · starts free · 7-day free trial

Free Trial

Free

Starter (Tier 1)

$49/month

Starter (Tier 2)

$149/month

Starter (Tier 3)

$249/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 17 Shopify App Store reviews

Use the arrows to read individual reviews

HI, I had such a great experience getting my AI assistant set up on my website! The team was incredibly helpful, knowledgeable, and patient throughout the entire process. Honestly, without their help and expertise, I’m not sure I would have been able to get everything set up properly on my own. Everything is now fully set up and working beautifully, and I’m so excited about what this adds to my w...
— Christina Loves Planning
Excellent!!!!
— Shoes Point
Was very imprssed with the pretty much instant help i recieved from Sean. Fixed my issues straight away and didnt cause any issues. Great service! Thanks!!
— Gadgets ona Roll
Great support in helping with a minor customisation plus they respond well to feature suggestions which is good.
— Advanced Acoustics
The support from this app is unmatched. I am absolutely pleased with Shawn best agent of the whole year
— Ippum
Me han ayudado en todo, ha sido una atención excelente y rápida, Muchas Gracias!!!!
— Bonsái Eterno
ottima esperienza con Shawn, veloce nelle risposte e molto disponibile. Grazie del tuo intervento.
— Smart Innova Shop
Thanks Dela, outstanding customer service—they truly went above and beyond to assist me.
— both paris
La app funciona super bien, Dela me ha ayudado a configurarla y ahora mi tienda da mas confianza a los clientes. 10/10
— Aireva
The best AI Chat on Shopify and the support (Mohammedreza specifically) is phenomenal - I love that for each use case in the customer journey, we can use Convi to provide a solution to our customers.
— MedShop Direct
Thank you Shawn and Convi. What exceptional customer service, they really went out of their way to help me. Easy to customize and makes such a difference to productivity.
— Just Canna
It’s straightforward and simple to set up, easy to understand, and eliminates the hassle of responding to repetitive questions.
— MATT3R
NOT FREE! It doesn't say Free Plan Available or Free to Install, it says FREE! Please look up the word free in the dictionary, this is false advertising, it is not FREE. You get 100 messages for free, then its $19.00 a month, waste of time and effort.
— Rare Plus Apparel!
Setup was quick and easy, and the team behind this app is amazing. They truly go above and beyond to help. We haven’t tested everything yet, but the support and experience so far have been excellent!
— Kadbanoo
We are a newly formed business. On our research to find an Ai Chatbot for we found Convi. We started with a Free Plan and from the get go the support and service was excellent. Dela has been amazing and so willing to help. (Shout out to Dela). They customised the look to be based on our brand and assisted us with knowledge base for FAQ's. Looking forward to see what more Convi has to offer.
— WOOP
Really Great app, Very high Value great minimalist design and very responsive customer support
— Putrioli
Very easy to use. We installed the app and set it up within a few minutes. We plan to keep using Convi to monitor the results and responses. I'll update this review later.
— BearShop

Overview 1 / 17

You might also like

Alternatives to Convi: AI Helpdesk & Chatbot →

Guides about Store management apps

Are you an app developer?

Get your app in front of the merchants browsing this directory.

Explore the developer pages