EcoReturns: AI powered Returns

Full Returns, Exchange, Refund & Labels system with AI Agents

by Saara Inc · Launched: August 2021 · Free plan available.

5.0 (117) on Shopify Used by 642 Shopify stores Built for Shopify

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AI-powered returns automation app: encourage exchanges, store credits & turn refunds into revenue.

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About EcoReturns: AI powered Returns

Tired of manual or semi-automatic returns draining profits? EcoReturns automates RMA, returns, exchanges, refunds, credits and labels, cutting TAT and RTO using AI. It has a highly configurable return portal, policies, reasons, notification & automation rules.Migrate seamlessly from Loop Returns, Aftership, Return Prime, Parcel Panel, or ReturnGo. Provide a great post-purchase experience and make customers happy.All of this with a proactive support to meet your custom needs. Automate Pickups, Shipping labels, refunds, credits, notifications & exchanges. Choose inbuilt discounted shipping rates or plug in your own carriers. Highly configurable return portal, policies, reasons, sub-reasons & automations. Integrate with Carriers, 3PL, ERP, OMS, CRM, Dropship etc, using API & Webhooks. AI tools for lower refunds, credits, RTO & chat for better experience & margins. Show more Show less

Last verified: July 15, 2026 · Fresh

App details

Developer: Saara Inc
Category: Orders & shipping
Pricing: Free plan available
Launched: August 2021
Rating: 5.0 (117) on Shopify

Key features

20 returns per month included
Fully branded return experience
Unlimited return reasons & policies
Manual approvals
Inbuilt discounted shipping labels

Integrations with:

Australia post, Canada Post, DHL & 200+ Integrations, Gorgias, USPS, Whatsapp

4 plans · starts free · 7-day free trial

Starter

Free

Smart Automation

$29/month

Scale AI

$99/month

Enterprise

$299/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 95 Shopify App Store reviews

Use the arrows to read individual reviews

App works really well for all our exchange and return requests. Great support. Have been using it for a while now, easy to use and great value for money

— GENRAGE

Nice support from the team

— Riders Arena

EcoReturns has been a promising solution for managing returns efficiently. The product is easy to use, packed with useful automation, and the support team is highly responsive and always ready to help. A great experience overall!

— leTrendz

Great support. App works as described! easy to use panel, clean dashboard and seamless integration with other platforms.

— MyRaymond

I’ve been using EcoReturns and my experience has been excellent. Their app is well-designed, easy to navigate, and makes handling product exchanges extremely smooth. The functionality is reliable and efficient, helping me streamline the exchange process without any complications. What truly sets them apart is their customer support — always responsive, knowledgeable, and ready to assist whenever I...

— Fizzye

Outstanding Support & Exceptional Dedication! I would like to take a moment to sincerely appreciate Ankit from ECO RETURNS for his exceptional support and dedication. When we first onboarded one of our brands, Ankit guided us through the entire process end-to-end with complete professionalism and patience. Recently, while onboarding another brand, he once again proved his commitment by going abo...

— Mystery of Fashion

Worst approach to customers I've ever experienced. I spent months integrating EcoReturns into our carrier; they always promised everything, but it never happened. Additionally, their support is not responding to messages in their own chat!

— trime.sk

Worst app ever. There are multiple apps to manage returns and exchanges which are far better. Eco returns will promise you things, and then charge you without telling you and then even stop replying. All their reviews also seem fake. DO not trust them. Try different apps but do not do not use this app unless you want to be charged in millions.

— Ju Ju Jam

Not happy with the support services. The response is extremely poor. Only 1 person allocated who does not respond to messages and if we face any issue, there is no other way to escalate the issues, no helpline or any email provided where we can ask queries. Do not recommend the tool as the services are important for such tools.

— Plus Curvves

The overall experience has been great with Eco Return along with its user experience Also few times connected with Ankit also and he has been always helpful and cleared all our doubts and came up with solutions

— Beevee

Support is good and app is also working well, as we are using it since last 2 years.

— Comfort Club

Best client support! Ankit helped me a lot—he was quick to respond and extremely efficient. Best return management app ever! Better than return prime for sure.

— BurgerBae

Great support! Quick response and efficient resolution on all issues. Really appreciate the prompt assistance.

— PairieTales

EcoReturns has been a pleasure to work with, offering a seamless process and highly responsive customer support. Their team is professional, efficient, and makes the entire experience effortless.

— Samurai Exports Pvt Ltd

Ecoreturns has improved a lot since we started using it about 2 years ago. There's more automations, more streamlined, customer service is MUCH better. Would recommend!

— W Y E T H

EcoReturns has been great to work with, smooth process and extremely helpful customer support. They respond quickly and make everything easy. Highly recommended!

— OZiSS

We started using EcoReturns last year, and it’s been a game-changer for our exchange management. The platform is easy to use, integrations run without a hitch, and the entire process feels streamlined. Their support team is proactive and quick to help whenever needed. Definitely a great solution for hassle-free exchanges or returns!

— ForeverKidz

Customer service is the best and provides the right solutions at the right time. The application is very easy to use and very convenient to process all the returns and exchanges requests with real-time automation

— Athflex