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Loop Returns & Exchanges

by Loop · Free plan available.

4.7 (405) on Shopify Used by 6,052 Shopify stores

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Automate returns, editing, tracking, and fraud prevention to boost loyalty and grow revenue.

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About Loop Returns & Exchanges

Loop is the AI operations platform built for retention. Loop unites tracking, order editing, returns management, shipping, exchanges, fraud prevention and more into one AI-powered platform. Loop Intelligence learns from orders and shopper behavior to improve decisions over time - reducing return costs, preventing abuse, increasing exchanges, and delivering shopper confidence through predictable experiences. Automate returns & incentivize exchanges with Shop Now & Bonus Credit Improve pre-purchase conversion with Checkout+, Package Protection and Delivery Prevent return fraud with AI, rules, Workflows & blocklists Let customers edit orders post-purchase to reduce cancellations & support Proactive tracking & notifications that reduce WISMO & improve visibility Show more Show less

Last verified: July 12, 2026 · Fresh

App details

Developer
Loop
Category
Orders & shipping
Pricing
Free plan available
Rating
4.7 (405) on Shopify

Key features

  • Automate returns, editing, tracking, and fraud prevention to boost loyalty and grow revenue
Integrations with:

Attentive, Checkout, Customer accounts, Global-E, Gorgias, Klaviyo, NetSuite, Shiphero, Shopify Admin, Shopify Flow, Shopify POS

3 plans · starts free · 29-day free trial

Free

Free

$155/month

$340/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 89 Shopify App Store reviews

Use the arrows to read individual reviews

Rece provided outstanding customer support from start to finish. He was quick to respond, patient, knowledgeable, and took the time to clearly explain everything until the issue was fully resolved. His communication was professional, friendly, and made the whole process easy and stress-free. It's rare to receive this level of support, and Rece truly went above and beyond. Thank you for the excelle...
— Alma Mater Footwear
Fast, helpful and accurate support!
— Tracksmith
Very easy platform to navigate with helpful insights. Automates the return/exchange process which frees up time for our team to better help customers with other issues. Responsive and thoughtful assistance when called upon as well!!
— Criquet Shirts
super helpful
— Aurate New York
empty
— Emme Parsons
Customer service support Reece is TOP NOTCH... seriously the only one who can figure out every issue at lightening speed. Always appreciate his timely and helpful reply!
— Oh Clementine
Customer service is poor - no calls or demos given - it is a complete pain to setup.
— Keada Sports
Unable to log in and there is no way to re-set my password that works. I emailed support hopefully they respond soon but I have never had an app with such challenges logging in and my customers are getting very upset.
— United By Blue
This has been the worst onboarding experience I've ever had. The customer service/technical support is nonexistent and you will run into countless issues left unresolved for months. They provide no technical support at all. Absolutely RUN! I'm trying to get out of it as soon as I can and probably will try Swap Commerce.
— Past Midnight
Worst experience I’ve ever had with a Shopify app. We attempted to get this app activated for 6–7 weeks and never even reached the point of being able to use it. You cannot activate the app without a sales call, and that call is not onboarding it’s a commission-driven sales pitch designed to extract as much money as possible using vague, shifting “custom pricing.” We were assigned a sales repr...
— Pretty Little Home

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