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ReturnGO Returns & Exchanges

Automate refunds and exchanges for a better return experience

by ReturnGO · Launched: September 2020

4.8 (357) on Shopify Used by 3,152 Shopify stores +42 installs · 30 days

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Automate returns & exchanges with a branded self-service return portal for easy returns management.

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About ReturnGO Returns & Exchanges

Manage your returns & exchanges in one place with ReturnGO's exchange-first returns platform. Provide a smooth Shop Now exchange experience with an automated, branded portal for a seamless returns process.Customize your return & exchange policy rules, eligibility conditions, resolutions & return reasons in order to automate your RMA process & email notifications. Offer order tracking & notifications for every shipment to provide a complete end-to-end post-purchase experience. Product & variant exchange, gift returns, cancel order, store credit, and more. Flexible return reasons, follow-up questions, and image & video upload. Automation rules such as auto-exchange, auto-refund, auto-approve, auto-credits. Automatically generated pre-paid return shipping labels for tracking returns. Integrations with shipping carriers, 3PLs, ERPs, helpdesks, APIs & more. Show more Show less

Last verified: July 12, 2026 · Fresh

App details

Developer
ReturnGO
Category
Orders & shipping
Pricing
Paid
Launched
September 2020
Rating
4.8 (357) on Shopify

Key features

  • Full returns solution
  • Variant and product exchange
  • Shop Now exchanges
  • Return labels via Ship by ReturnGO
  • Shipping integrations
Integrations with:

Canada Post, Gorgias, Sendcloud, Shippo, Shipstation, USPS

2 plans · 14-day free trial

Premium

$147/month

Pro

$297/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 84 Shopify App Store reviews

Use the arrows to read individual reviews

ReturnGo support is very good. highly rated.
— SOAR Running
Immediate chat is interactive, and solves issues in minutes
— Verandah
Honestly the best return management system out there. We looked at a number of competitors and other options, and ReturnGO was simply the best fit for our Shopify store. The return rules, restocking fees, shipping methods, automation options, and separate portals for returns and warranties make it extremely flexible. It has helped us create a much more organised return process, reduced manual wo...
— The Key Guys
Great app, Anthony from customer success is very helpful!
— Daniella Lehavi WS
Quick reaction time, always ready to help and assist with technical-heavy questions.
— Maitea Berlin
empty
— Liforme
really helpful chat, always fix any issues we have
— Barefoot Junkie
The Support Team at ReturnGO is a MASTERCLASS of exemplary Customer Service. They are very responsive, always helpful and most issues are easily resolved via their Chat system very timely. If any issues need to be escalated or researched, they are very good with follow-up. Their Customer Support model should be an industry standard!
— WÜSTHOF
We’ve had a great experience using ReturnGO for managing returns and exchanges on our Shopify store. The app is very intuitive, easy to set up, and customizable to match our return policies and workflows. One of the things we appreciate most about ReturnGO is the automation. It significantly reduced the amount of manual work our support team had to handle for returns and exchanges. Customers can...
— Aesthet
easy to use, makes the pain of returns seamless. the customer support is the BEST the provide prompt support highly recommend
— Timber + Gray
For what it does, the pricing is ridiculous. I have the premium plan and you cannot even close returns automatically, you have to get two addons to do that. So instead of bulk closing returns, you have to go one by one, talk about "automations"... EDIT: After this review, they enabled the features
— TITAN X
We've been using ReturnGo for nearly 4 years and are very happy with the app. It makes it easier for customers and easy for us to manage the process. The ReturnGo customer service is also very good. Happily recommend to others.
— The Inside
I’m writing this review because the lack of follow-up has been unacceptable. After completing the demo, I’ve been trying to connect with my rep to move forward with installation, but I haven’t received a response in over two weeks from her. This is time-sensitive, and the lack of communication is extremely disappointing.
— Lunella
Beware if you want to use this for the Amazon MCF integration that ReturnGo are advertising. The MCF integration does not work - full of bugs and errors, and has a severe limitation that it can't support more than one Amazon marketplace at a time. I have contacted support several times and they show zero interest in improving the MCF integration. The app may work well for other returns types, b...
— AudioSilk
Very convenient app and easy to use and understand.
— Acler
Always very responsive and able to rectify issues speedy. Chris is always a great help
— Akubra Hats
We’ve been using ReturnGo for 2 years, and it has greatly reduced the back and forth with customers by making the returns process much more streamlined. The app has been a big help for our team, and their customer service is very responsive, both when answering questions and when helping set up conditions. A great tool for improving efficiency and the customer experience.
— Killington Sports
Have used the for almost 5 years now. Always so easy to work with!
— Normie Co.
I honestly cannot speak highly enough of Angelo from ReturnGO. He was absolutely incredible in helping me set up a new policy when I had no idea where to even begin. What felt complicated and overwhelming to me, he handled with complete clarity, patience, and professionalism. Angelo took the time to truly understand what I was trying to achieve, and made sure I felt confident with the setup befor...
— Hana The Label
Angelo was awesome! Appreciate his clear instructions in resolving our return concerns. Keep it up!
— NeuroMD

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