Skip to content
MerchantPick
Route ‑ Protection & Tracking icon

Route ‑ Protection & Tracking

by RouteApp LLC · Free plan available.

3.9 (323) on Shopify Used by 14,056 Shopify stores

See which stores use it — by country, co-installs & competitive gaps → Unlock with Pro

Manage this app

Verify your developer profile to earn a badge and build trust for your app.

Deliver premium post-purchase experiences—get package protection, returns and exchanges, & more

Get it on Shopify →

About Route ‑ Protection & Tracking

From delivery to re-discovery to returns and exchanges, Route protects brands and their customers with licensed package protection, returns and exchanges, fast issue resolution, package tracking, cash back loyalty discounts, and product recommendations.Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability. Package protection that gives your customers peace of mind at checkout Returns management software with AI verification, exchanges, and POS support Cash back loyalty discounts on the next purchase to bring customers back Order tracking to extend customer lifetime value and keep customers 10x engaged Instant claims resolution that saves time, support costs & customer frustration Show more Show less

Last verified: July 12, 2026 · Fresh

App details

Developer
RouteApp LLC
Category
Orders & shipping
Pricing
Free plan available
Rating
3.9 (323) on Shopify

Key features

  • Deliver premium post-purchase experiences—get package protection, returns and exchanges, & more
Integrations with:

Checkout, Shopify Flow

1 plan · starts free

Free

Free

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 96 Shopify App Store reviews

Use the arrows to read individual reviews

Route is a great solution for stores who are looking for an order insurance provider. They have a team that is always willing to help and provide solutions. Working with John, Justin, and Gaurav has been amazing.
— Merch Pro Shop
Route has been a fantastic service for our business and we appreciate the hard work their team has put in to understand our business needs. Jordyn and Emily been great to work with so far and we look forward to working with them even more in the future.
— Luminary Nail Systems
Wonderful app with great and attentive customer support service.
— Dr. Diamond's Metacine
We've had a great experience with Route. The team is incredibly supportive and made the onboarding process seamless from start to finish. They're always responsive, knowledgeable, and available to help with any platform questions or changes that come up. It's been a pleasure working with a team that's so invested in our success.
— La Voie
Jordyn Wattles our CSM is amazing. Every detail with fast responses, we are very happy with route !! Glenn, ALL FRESH SEAFOOD
— All Fresh Seafood (Wholesale)
Route has been great for our store and Jordyn Wattles has been a terrific representative! Our customers love the service and our service team really appreciates this service. We are very happy and look forward to continuing our partnership with Route.
— Hestra PRO
Route is a great app. John was really helpful in helping us sort out some issues that we had with our orders. Their support team is really friendly and helpful.
— The Honey Pot - Feminine Care
Route has been incredible. As a fast-growing global business, managing logistics and customer support across multiple markets was becoming increasingly complex. Route has helped simplify that process, as well as give our customers added confidence and peace of mind. The onboarding, setup and integration process was seamless from start to finish. A special thank you to Laura, who went above and be...
— FAE
As a business that ships collectible and higher-value items, customer confidence is incredibly important. Route has helped provide additional peace of mind and has streamlined the process when packages are lost, damaged, or stolen. The overall experience for both our team and customers has been very positive.
— Christopher Lloyd Store
We've been working with Route for quite some time now, and the experience has been exceptional from the start. The integration process across all of our stores was seamless, making implementation easy and efficient. Our account representative, John, is incredibly responsive, proactive, and always available when we need support. Justin and Emily have also been fantastic partners in helping us impl...
— G Flip
After running into challenges with another returns provider, we knew we needed a solution that could be implemented quickly and with minimal disruption to our customers and operations. Route Returns made that transition incredibly easy. From onboarding through implementation, the Route team was responsive, knowledgeable, and proactive in helping us get up and running. The platform integrated seam...
— H2Tab
It’s nice to have the peace of mind that shipping protection is taken care of. Claims have been made easily and resolved promptly. Thank you, Justin Boyce!
— Prepared Physician
Do not recommend! They keep all the money and not great customer support.
— Deep Nerdd
I granted Route collaborator access to install their app on my Shopify website. During this process, the widget broke my checkout button. When a customer went to checkout, it opened a file instead of leading to the checkout page. This went unnoticed for quite some time and negatively impacted my sales. Additionally, a Route cashback promotion was added to my widget without my approval, which could...
— Menagerie Cosmetics
They raised rates on us and don't cover the order AFTER the order was placed and BEFORE it was processed. Customer called to have protection added on after they completed order, we added it BEFORE the order was processed. Route then would NOT honor the protection after order was damaged. Con artists.
— Arthur Cantina Wine & Liquor
empty
— BLVD
Horrible company as soon as they have to cover more than 2 orders they decided they " have to terminate services'. 100 order and 2 needed to be paid out and they end the service with us. I say go with another company for your website
— Only Vapez
We've used Route for over 3 years and just recently tried contacting them as our store had changed domains and got a new theme, and asked for expert help implementing the app again. They proceeded to reach out and refuse to add Route to our store again until we reach 1000 shipped orders a month on a normal basis. Apparently they implemented this in early 2026, cutting off any and all businesses b...
— Hekkusu Beauty
Route has recently fallen short of expectations. They charge customers a significant amount for package insurance, yet when it comes time to file a claim, they become unhelpful. Recently, they did not assist us with a lost package, and we have decided we will be taking our business elsewhere.
— Hair So Fab
We highly recommend against this app. We have had no access to the features to file claims, our customers were unable to file claims on their own, and when you close your account, they want a year's worth of invoices for services not rendered. A quick look at their Instagram will show you that they don't allow comments or show likes - red flags for any eCommerce business.
— Jewel Heels

Overview 1 / 20

You might also like

Alternatives to Route ‑ Protection & Tracking →

Are you an app developer?

Get your app in front of the merchants browsing this directory.

Explore the developer pages