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Lucky Orange Heatmaps & Replay icon

Lucky Orange Heatmaps & Replay

by Lucky Orange LLC · Free plan available.

4.7 (802) on Shopify Used by 39,565 Shopify stores

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Confidently optimize your store. Use visual analytics & checkout tracking to make smarter decisions.

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About Lucky Orange Heatmaps & Replay

See how shoppers move through your store and uncover what’s driving or blocking sales. Watch visitor Sessions to spot friction and use Heatmaps to see what captures attention. Track checkout events like “Product Viewed,” “Added to Cart,” and “Checkout Started” to find where buyers drop off. Collect feedback with Surveys and Use Discovery, Lucky Orange’s AI assistant, to understand your data whether it’s sudden performance shifts or what’s blocking conversions & instantly get actionable insights. Session Recording & Heatmaps – Understand visitor behavior with visual analytics Surveys – Ask visitors questions to to uncover barriers and motivations Checkout Tracking & Analytics – Track key events & pinpoint friction in checkout Discovery – Ask questions and get AI-powered answers from your site’s data Conversion Funnels – Prebuilt tracking to show where visitors abandon purchases Show more Show less

Last verified: July 12, 2026 · Fresh

App details

Developer
Lucky Orange LLC
Category
Store design
Pricing
Free plan available
Rating
4.7 (802) on Shopify

Key features

  • Confidently optimize your store
  • Use visual analytics & checkout tracking to make smarter decisions
Integrations with:

Checkout, Google Analytics, HubSpot, Optimizely, Zapier

4 plans · starts free · 7-day free trial

Free

Free

$19/month

$39/month

$89/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 96 Shopify App Store reviews

Use the arrows to read individual reviews

We've been really impressed with Lucky Orange's capabilities. They excel at data tracking down to the smallest nuance and more importantly they have figured out how to implement AI in an effective and genuinely useful manner, saving our team from digging through volumes of raw data. 10 out of 10 recommend.
— LUMA NUTRITION
This app is really useful, especially when you're first starting out as you can see exactly what your customers are looking at and for how long. You can even see where their mouse is moving (which is often following their eye movements). I've often watched a playback of a customer journey and seen something that could be improved on the website - or even where something wasn't showing correctly....
— The Bijou Stove Company
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— Brickheads Toy Company
Great app, lets me see insights about my shop visitors clearly and easily!
— Marlaina from Mar Jarz
Amazing insight. I'm addicted to sitting and watching customers, understand their most common journeys and barriers to purchase. A must-have for every ecom brand.
— Zed Sleep
Nice app , if you want in detail your website page reports.
— Apexhairs
Overall great experience with using lucky orange. The detail you get in the replays and insights is great for a new business to see where they can improve and make changes to maximise conversion and customer satisfaction. Thank you.
— OLOA
Very useful app I have installed and used across three of my websites in the last few years. Lucky Orange lets me watch in real time what customers are doing and what they're clicking on. Many times I can work out which wholesale customer it is and if they're having trouble working out how to place an order I just jump on the phone and call them at the time. Has won and saved many an order.
— Australian Map Gifts
Lucky orange help me remove friction from my check out page only a few days after turning it on. It feels like magic to be able to get this type of data and make changes to better inform potential shoppers and answer the questions they want to know about our product.
— JAM Home Goods
I found this app by recommendation from chatgpt and have had my store live for just over a week now. So far the Lucky Orange app has been really useful for monitoring clients behaviour. The app can play videos of what named people have done whilst visiting my store, and it's listed on the side as well, search made, item added to cart etc. After being in the textile design industry for 25+ years,...
— Mirjam Rouden
worked with jordan. he was great. very useful information provided to assess the changes you need to make on your site. why customers are dropping off, etc.
— Nadia's
Lucky Orange works as they promise. It is a very useful tool, mainly if you are new in e-commerce.
— Piccolo Riccio
i have not activated and paid subscriptions on your app and removed it from my shopify store please remove the charges alert i am getting. i am getting payment reminders please do not send me reminders on shopify as i havent used app or there is no issue of refund there is a issue of reminder payment failure by me in shopify store as i have uninstalled my app from shopify still getting payment fai...
— Herappeal-Indian Store
Very inaccurate and unreliable
— Home Haven Wellness
Says free 100 sessions per month, then asks to subscribe to $49 after the trial. Misleading
— KangaFeet
weird app, the app never loads, coudn't access it, page white, on shopify customer events says it's tracking events, never configured anything
— MySlavko
UPDATE: 7 years of loyalty met with a 2,400% hike and technical excuses. I would like to clarify the facts regarding the developer’s response: After being a loyal customer for 7 years, I am deeply disappointed by how this transition was handled. A move from a $10 plan to a $249 plan—a 2,400% increase—without explicit consent is not professional practice. In a serious business environment, the sta...
— PAPERO BAGS
This app fails at its core purpose. It doesn’t reliably record key moments of the customer journey, you often can’t clearly see where users click, and around 40–50% of the recordings are completely broken, with large portions of the page missing or not rendered at all. This makes the data unreliable and, in many cases, unusable. I initially kept the app installed to give it another chance and re...
— eternoa
The app does its job well, but the €19 basic plan only supports 100~200 visitors actually per month. Beyond that, it stops recording and shows an error saying the storage is full, and you have to pay at least €20–30 more per month for additional space. What’s interesting is that support says you can’t free up disk space by deleting sections and that you still have to pay again anyway.
— PetWoOw
There is no free plan. A soon as you add the app it makes you sign up for the subscription.
— razzmatazz

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