Propel Replay, Survey, Heatmap

by Propel Commerce · Free plan available.

4.9 (586) on Shopify Used by 7,101 Shopify stores

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Stop losing sales to hidden issues: AI, replays, heatmaps & surveys optimize conversions fast

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About Propel Replay, Survey, Heatmap

Trusted by 7,000+ Shopify stores to recover lost sales with session recording. Propel Replay shows you where shoppers abandon cart so you can fix the friction costing you sales. Watch session recordings, understand replays with AI, use heatmaps to spot ignored buttons, and run surveys to learn why shoppers didn't buy. Running ads? Identify bots and competitors draining your budget. AI insights flag conversion drops before they hurt revenue. CRO from real customer behavior. Installs in minutes. Watch LIVE & recorded session replays to spot friction & cart abandonment AI analyzes your replays so you can fix what's broken and optimize conversions. Use heatmaps to spot ignored add-to-cart buttons, distractions & broken layouts Run on-site surveys to learn the real reason shoppers didn't buy Spot bots & competitor clicks draining your ad spend with IP & traffic source Show more Show less

Last verified: July 12, 2026 · Fresh

App details

Developer: Propel Commerce
Category: Store design
Pricing: Free plan available
Rating: 4.9 (586) on Shopify

Key features

Stop losing sales to hidden issues: AI, replays, heatmaps & surveys optimize conversions fast

Integrations with:

Analytics apps, Checkout, Marketing apps, Product pages, Shopify Admin

4 plans · starts free · 7-day free trial

Free

$9.90/month

$14.90/month

$39.90/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 88 Shopify App Store reviews

Use the arrows to read individual reviews

I love the app! It's given me a lot more insight into what customers do/see/experience on my site. I wish I had known about it sooner. And the customer service is amazing as well.

— Sunflower Rx

best app to track motion to the site i never been this happy about it great support to

— Gulag Creations

So far so good! we used another well known app for many years but it stopped working on our website so we thought it was time to see what other options are out there. Propel seems so far to do exactly what it says on the box and for a reasonable price!

— Rutledge Brands

Great app. Nice features to sort by customers who added to cart and other actions on the website..

— Meta Bamboo

Good replay app at a good price.

— Herb Affair

empty

— CukiOtthon

Bon SAV ! avec des surprises appréciées. A voir en essai. De bonnes fonctionnalités !

— Au Fil des Pins

The app works flawlessly, and the setup was very easy. Huge thanks to Hernane from customer support for being so friendly, helping me understand how it works, and upgrading my account with extra features. 5 stars!

— DIVEROM

The level of info and detail of the user experience is fantastic!!!

— MapKraft

very insightful to see customer behavior and how they behave on your site, where they click away, how long they stay to improve retention. PS; also AMAZING custoemr support

— VivaCells

easy to install and very valuable to improve your shop

— GeurFris.nl

Tive um problema de pagar o app e ele não funcionar direito, então desinstalei o app e quando fui instalar novamente estavam me cobrando novamente. Entrei em contato com o suporte, leram meu comentário, não responderam e sairam do chat. Não recomendo!

— BONSORI

Price/quality is ok. Its low price, low quality compared to other options like LuckyOrange. I had a basic plan 9.90 per month and decided to switch to a free plan. Standard billing practice is to retain access to premium features till the end of billed period. But, in this case, even though i had paid for a full month and switched before the end - my premium features were cancelled immediately....

— Distinct Amsterdam

I love this app and use it every day. Each morning I review yesterday's session recordings to check user behavior and identify optimization opportunities for my website. The replays are clear, easy to navigate, and genuinely help me make better decisions.

— PaceYourself

It's handy being able to actually see what people are/aren't doing so we can implements the right changes in the right places. Otherwise you're just guessing why people aren't purchasing.

— CardFlow360™

Very insightful and easy to use app. Ive been able to study our visitors and discover pain points and make quick easy fixes that have drastically improves conversions & user experience. Would definitely recommend.

— Pearl Fragrances

Great Product and quick customer support

— Light Plus Nine

Exceptional service, with quick responses. Works well to view drop-off points in the store as well as making sure that you can get your store to its full potential.

— B|G Vitae