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Mend
AI support with rules, approvals, and human handoff
by Masas Technologies, LLC · Launched: July 2026
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About Mend
Mend brings storefront chat and forwarded email into one AI support workflow. It answers from your synced catalog, Shopify policies, and knowledge base, recommends products, and verifies shoppers before order lookups. It can track orders, start returns, process refunds, cancel eligible orders, edit shipping addresses, create service-recovery discounts, and issue store credit. Set actions to Auto, Ask me, or Off, with limits, approvals, transcripts, team replies, and human takeover.
Last verified: September 9, 2026 · Fresh
App details
- Developer
- Masas Technologies, LLC
- Category
- Store management
- Pricing
- Paid
- Launched
- July 2026
- Rating
- 0.0 on Shopify
Key features
- 100 customer conversations per month
- 1,000 AI replies per month
- No overages or surprise fees
- 500 customer conversations per month
- 5,000 AI replies per month
3 plans · 14-day free trial
Starter
$29/month
Growth
$99/month
Scale
$299/month
Plans and prices as listed on the Shopify App Store.
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