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Re:amaze AI Helpdesk & Chat icon

Re:amaze AI Helpdesk & Chat

Convert more customers w/ AI powered helpdesk and live chat

by Reamaze · Launched: April 2014

4.4 (180) on Shopify Used by 4,472 Shopify stores

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Top rated AI-powered customer support platform for Shopify and Shopify Plus merchants. Chat, social, email, voice, sms, FAQ all in one place.

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About Re:amaze AI Helpdesk & Chat

Re:amaze is an AI-powered helpdesk built to support your customers and grow your business. Easily manage email, live chat, social, SMS, and calls from a single inbox. Save time with our knowledge-oriented Re:amaze AI Agent to respond to messages instantly and accurately. Use AI to write replies, suggest responses, and automate tasks so your team can move faster and stay consistent. Track conversations alongside orders, revenue, and reviews to stay organized and keep customers coming back.

Last verified: September 10, 2026 · Fresh

App details

Developer
Reamaze
Category
Store management
Pricing
Paid
Launched
April 2014
Rating
4.4 (180) on Shopify

Key features

  • Unlimited Email Inboxes
  • Social Integrations
  • Live Chat and Chatbots (unlimited)
  • 5 AI Agent resolutions per user/mo
  • Trainable AI Intents
Integrations with:

+20 Integrations Checkout Klaviyo Loop Returns RingCentral Shipstation Yotpo

4 plans · 14-day free trial

Re:amaze Basic

$29/month

Re:amaze Pro

$49/month

Re:amaze Starter

$59/month

Re:amaze Plus

$69/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 102 Shopify App Store reviews

Use the arrows to read individual reviews

The re:amaze Helpdesk always supports with a helpful solution and the response time is really good. We are using the tool for six years now and are happy how its simplicity and its support team are beneficial to our daily work. The Automations are really good. The AI solutions are fine, too.
— Pädiko Akademie
We have been using Re:amaze for over a year now and it has been a great tool for helping us help our customers efficiently. The program can be customized to provide the level of service your business requires and options for AI help are there when you are ready to pull the trigger. Dakota has been a valuable resource and so helpful when we have needed more information. A great platform! Thank...
— Eversio Wellness
Dakota is an excellent source of knowledge and ambassador for Re:amaze. Our small business just downloaded to product and he's been very helpful getting us up to speed with all of the functionality we need to keep our customer service up and running.
— lojobands
AI functionality demo with Dakota T was very insightful. He explained everything with great clarity and patience. We will be expanding our usage/plan because of this.
— Nguyen Coffee Supply
I appreciate a CRM platform with strong support and a wide range of features. We chose Re:amaze after carefully considering many options and have used several competitors over the years. I can definitively say this is probably the overall best option I have managed a team on, with a rich blend of features for the price. Depending on your needs, there may be better options, but thus far Re:amaze is...
— My Pet Chicken
Thank you so much, Dakota T! Dakota literally worked through our re:amaze workflows, connections and more. I honestly appreciate how simple the software is and I am very happy with the support received.
— Elia Boutique
So far happy with it!
— Zoë and Clo
Dakota is super helpful and explains everything so clearly! I came with questions and he was patient enough to spend time going through each one with me and even went down the rabbit hole... 20 minutes over meeting time for it! Appreciate the support in helping us set up Reamaze to work for us.
— Breeze Balm
We've been using re:amaze for about four years now and have been very satisfied so far. The ease of use and user-friendly interface is a great contributor to our CS efficiency, and it is well-liked by our agents due to this as well. It goes without saying that a CRM should also provide great service to it's own customers. Special shout-out to Dakota and his developers, the support we've received f...
— Nordic ProStore
Reamaze has been a game-changer for our Shopify store! As a growing business, providing fast and efficient customer support is a top priority, and this app has streamlined our entire process.
— WildRoots Gear
Dakota helps our company realy good! Thank you!
— Ouder en Kind Plezier
An all encompassing app - minus compatibility with Whatsapp. It's been a great addition and has many useful features. Their Customer Service is above and beyond fantastic. Every time I have a question I receive a detailed answer within minutes and they make sure to assist until the problem is solved.
— Celia Dee
I don't understand the good review of this. Chat support seems to be full AI which cannot give clear answers. Apparently we can't show the widget in 2 languages which is almost funny given how many multi-languages stores there are. And the UI is engineer-level I didn't understand anything to it even though I tried... Anyway again a shitty app that seems to have had good friends giving it good revi...
— EuroVan-shop
Re:Amaze is great, until its not. We have used Re:Amaze for about 6 years and about few months ago it stopped letting you reply to FaceBook direct messages. It just gives a error every time you do. It forces you to have to go directly to facebook to reply which is 100% the entire purpose of the app. I have submitted ticket after ticket on this to their support. First it was facebook does not all...
— DIY Retro Arcade
AWFUL! I wouldn't even waste your time. The customer service is terrible. Spent 40 minutes trying to resolve an issue that they "couldn't see" on their end. Barely even used the service. Can't log in and they are telling me I now have to wait for an email response.
— Ancient Extracts
We used to love Re:Amaze! We've been on the platform for about 5 years and we're getting increasingly frustrated! Customer support is very poor. The front line customer service team gate keep proper technical support and make it impossible to even be heard by someone who can actually help resolve the problem - they deflect everything. Newly launched ai supported tools like the shopping assist...
— Denman UK
We attempted transitioning to Re:amaze CRM from Gorgias, hoping for better features and support—but experienced nothing but frustration and wasted resources. Their supposed "AI" is incredibly ineffective. For ecommerce businesses with multiple stores and multiple languages, setup is an absolute nightmare. You have to manually program each store separately, spending weeks on something that other p...
— E-Euphoria Romania
This app lives in the stone ages. I asked TWO YEARS ago if they could sort their Shipstation integration to show orders most recent at the top of the list first, instead of oldest first. I'm not even a coder and I've done this in my own apps that use Shipstation, it's easy. But no, Reamaze apparently thinks it's perfectly normal to display orders from 2015 at the top of the list And finally what...
— PaulaMax Jewelry
Péssimo. Não dão suporte aos templates do WhatsApp, para usar tem que fazer uma gambiarra na plataforma e não da pra usar varias coisas como botões e outros.
— GX Digital
Received an error when trying to change my password urgently. I mean, imagine trying to change your password and you can't, something so simple. What if I was hacked and my customer's data was at risk? I could not even change my password. Reached out to support and spoke with a Neil who just at one point stopped responding when his suggestions were not helping. Still haven't received any respons...
— Haus Of Business

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