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Propel Replay, Survey, Heatmap icon

Propel Replay, Survey, Heatmap

Fix lost sales: record session replays, heatmaps, AI analytics

by Propel Commerce · Launched: June 2021 · Free plan available.

4.9 (682) on Shopify Used by 7,518 Shopify stores +259 installs · 30 days Built for Shopify

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Stop losing sales to hidden issues: AI, replays, heatmaps & surveys optimize conversions fast

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About Propel Replay, Survey, Heatmap

Trusted by 7,000+ Shopify stores to recover lost sales with session recording. Propel Replay shows you where shoppers abandon cart so you can fix the friction. Record checkout sessions on Shopify Plus, understand replays with AI, use heatmaps to spot ignored buttons, and run surveys to learn why shoppers didn't buy. Running ads? Identify bots and competitors draining your budget. AI insights flag conversion drops before they hurt revenue. CRO from real customer behavior. Installs in minutes.

Last verified: September 16, 2026 · Fresh

App details

Developer
Propel Commerce
Category
Store management
Pricing
Free plan available
Launched
June 2021
Rating
4.9 (682) on Shopify

Key features

  • 750 pageviews/mo.
  • Live & recorded session replays
  • 5 AI-powered replay summaries
  • Unlimited heatmaps, 1 survey
  • Full funnel and AI shopper analytics
Integrations with:

Checkout Google Ads Meta Ads Microsoft Ads Shopify Admin TikTok Ads

4 plans · starts free · 7-day free trial

Free Sampler

Free

Basic

$9.90/month

Plus

$19.90/month

Premium

$39.90/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 150 Shopify App Store reviews

Use the arrows to read individual reviews

I find it particularly handy for checking the source of customers as sometimes they don't get tracked properly but this app shows it. As well as the customer behaviour of course and site usability. It lets you easily spot when something it's not working both on the site but also regarding marketing campaigns, as you easily spot 'bounces' and poor traffic.
— Awen Nook
Great app! Works as intended and gives lots of useful insight. Highly recommend!
— Milana Label
Super helpful, I have improved a lot of features of how my store looks like and the user experience. I also noticed broken carts that I had no idea about...! Seeing real time how your shoppers navigate to your store is the best I could have. Very easy also to use. Definitely recommend it
— PETRA KARA BRIDAL
Thanks guys! They respond very quickly and do their job well!
— QUALLYTY.STORE
For a new shop it's very helpfull to see how visitors navitage through your pages, that way we can find bottlenecks en optimize our products en pages. Customer service responds quick and are very helpfull.
— DSTRACT
Propel Replay has been very helpful for checking heatmaps on our Shopify store. It helps me see what customers are clicking on and which parts of the store get the most attention. The insights make it easier to understand customer behavior and improve our store. Overall, it’s a useful and easy-to-use tool.
— Nano Singapore
Propel Replays has been such a great tool for my Shopify store! I love being able to actually see how customers are interacting with my website instead of just looking at numbers and trying to guess what’s happening. The replays have helped me see where customers are clicking, what they’re looking at, and where they may be getting stuck or leaving. It’s given me a much better understanding of how...
— Makes Perfect Scents
Propel has been one of the most useful apps I’ve added to my Shopify store. Being able to actually watch how customers move through my site, what products they look at, what they add to their carts, and where they leave has given me information I simply wouldn’t have otherwise. It’s easy to use, affordable, and has helped me make better decisions about my store based on real customer behavior inst...
— The Everyday Shoppe
easy to use, and quick beneficial insights
— GS Plant Foods
A must have app for customer analysis.
— DS Artwork N Design
Great, I like it
— HomeRun Prints
Love this app. On it 24 7!
— Inblissjewelry
I’m updating my original 5-star review to 1 star, and it’s incredibly disappointing to be doing that after being a long-term Propel Replays user. We’ve used Propel since the app was much smaller. In the early days, we even worked directly with Tom from the Propel team, who listened to our feedback and made improvements to the app based on things we needed. That level of support was one of the mai...
— Pixel Burn Custom Laser Creations
Tive um problema de pagar o app e ele não funcionar direito, então desinstalei o app e quando fui instalar novamente estavam me cobrando novamente. Entrei em contato com o suporte, leram meu comentário, não responderam e sairam do chat. Não recomendo!
— BONSORI
Price/quality is ok. Its low price, low quality compared to other options like LuckyOrange. I had a basic plan 9.90 per month and decided to switch to a free plan. Standard billing practice is to retain access to premium features till the end of billed period. But, in this case, even though i had paid for a full month and switched before the end - my premium features were cancelled immediately....
— Distinct Amsterdam
L'application Propel replay est intéressante. Elle permet de voir l'évolution des visites sur la boutique au fil des jours et d'ajuster le projet. Mon entreprise ne peux se passer de cette application sur Shopify. Elle semble bien fonctionner et donner son maximum!
— Read MBrg
Love this app!! Soo helpful with my business :)
— angelswhohustle
have been using this app for all my stores its worth it!
— DELLAWELL
Fantastic app - really brings out all the rubbish visitors and allows to focus on what's next.
— Neon Frame Studio
Great User experience and support
— Higher Nature

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