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Propel Replay, Survey, Heatmap icon

Propel Replay, Survey, Heatmap

Fix lost sales: record session replays, heatmaps, AI analytics

by Propel Commerce · Launched: June 2021 · Free plan available.

4.9 (722) on Shopify Used by 7,754 Shopify stores +259 installs · 30 days Built for Shopify

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Stop losing sales to hidden issues: AI, replays, heatmaps & surveys optimize conversions fast

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About Propel Replay, Survey, Heatmap

Trusted by 8,000+ Shopify stores to recover lost sales with session recording. Watch live or recorded replays of real shoppers, including abandoned carts, and see exactly where they hesitate or get stuck. Replay abandoned checkouts on Shopify Plus, find ignored buttons with heatmaps, and ask why shoppers didn't buy with on-site surveys. AI insights flag conversion drops before they cost you revenue. Running ads? See which clicks are bots or competitors. No code needed, set up in minutes.

Last verified: October 30, 2026 · Fresh

App details

Developer
Propel Commerce
Category
Store management
Pricing
Free plan available
Launched
June 2021
Rating
4.9 (722) on Shopify

Key features

  • 750 pageviews/mo.
  • Live & recorded session replays
  • 5 AI-powered replay summaries
  • Unlimited heatmaps, 1 survey
  • Full funnel and AI shopper analytics
Integrations with:

Checkout Google Ads Meta Ads Microsoft Ads Shopify Admin TikTok Ads

4 plans · starts free · 7-day free trial

Free Sampler

Free

Basic

$9.90/month

Plus

$19.90/month

Premium

$39.90/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 198 Shopify App Store reviews

Use the arrows to read individual reviews

Without a doubt this is the first app you should install when you launch or make significant changes to understand traffic, UX and more.
— Artizano pintura tizada
It's a wonderful app and also the team is very helpful. Are there any issues? They are solving them very easily. The session recordings of my customers are giving me so much insight so that I can update and make a very good product page and also the home page.
— Eiram Living
So far Propel Replays is easy to use and straight forward dashboard. Great layout!
— BODY BARE
empty
— Caravan World
good!
— VITARA
Still learning but loving so far, support responds fast as well.
— Ohio River Muscle Co.
great experience, highly recommended.
— ART OF ROYALS
empty
— Stitchit
great app so useful and plus great help from Tom perfect customer service . great person to chat to he really made my day
— PurePet
Always available to help with any queries, great app to know why users buy, convert, and don't convert - really helpful and the team are great!
— Orli Jewellery
Excellent app, it helped me a lot, to discover the flaws and fix them on time on our website!
— Luxuryzion
Works well! Recommended.
— Nektar
I’m updating my original 5-star review to 1 star, and it’s incredibly disappointing to be doing that after being a long-term Propel Replays user. We’ve used Propel since the app was much smaller. In the early days, we even worked directly with Tom from the Propel team, who listened to our feedback and made improvements to the app based on things we needed. That level of support was one of the mai...
— Pixel Burn Custom Laser Creations
Tive um problema de pagar o app e ele não funcionar direito, então desinstalei o app e quando fui instalar novamente estavam me cobrando novamente. Entrei em contato com o suporte, leram meu comentário, não responderam e sairam do chat. Não recomendo!
— BONSORI
Price/quality is ok. Its low price, low quality compared to other options like LuckyOrange. I had a basic plan 9.90 per month and decided to switch to a free plan. Standard billing practice is to retain access to premium features till the end of billed period. But, in this case, even though i had paid for a full month and switched before the end - my premium features were cancelled immediately....
— Distinct Amsterdam
easy to use
— yvorna
Super easy to setup and has been very useful in reviewing the visitor recordings and sessions in order to continuously improve the quality of the store.
— Tiny Torquez
very nice app for session recording. I like it better than microsoft clarity for the simple, built for shopify and not laggy UI
— PURENIN
Really useful I can understand where ppl stop
— RO
Easy to use, simple
— Rossity

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