Propel Replay, Survey, Heatmap

by Propel Commerce · Free plan available.

4.9 (589) on Shopify Used by 7,192 Shopify stores

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Stop losing sales to hidden issues: AI, replays, heatmaps & surveys optimize conversions fast

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About Propel Replay, Survey, Heatmap

Trusted by 7,000+ Shopify stores to recover lost sales with session recording. Propel Replay shows you where shoppers abandon cart so you can fix the friction costing you sales. Watch session recordings, understand replays with AI, use heatmaps to spot ignored buttons, and run surveys to learn why shoppers didn't buy. Running ads? Identify bots and competitors draining your budget. AI insights flag conversion drops before they hurt revenue. CRO from real customer behavior. Installs in minutes. Watch LIVE & recorded session replays to spot friction & cart abandonment AI analyzes your replays so you can fix what's broken and optimize conversions. Use heatmaps to spot ignored add-to-cart buttons, distractions & broken layouts Run on-site surveys to learn the real reason shoppers didn't buy Spot bots & competitor clicks draining your ad spend with IP & traffic source Show more Show less

Last verified: July 12, 2026 · Aging

App details

Developer: Propel Commerce
Category: Store design
Pricing: Free plan available
Rating: 4.9 (589) on Shopify

Key features

Stop losing sales to hidden issues: AI, replays, heatmaps & surveys optimize conversions fast

Integrations with:

Analytics apps Checkout Marketing apps Product pages Shopify Admin

4 plans · starts free · 7-day free trial

Free

$9.90/month

$14.90/month

$39.90/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 105 Shopify App Store reviews

Use the arrows to read individual reviews

My first UX tracking app used on shopify and I like it. I worked with hotjar, crazy orange and other on my wordpress sites and this one is very similar and provide all the option needed. I liked the free limited access which is not offered at this level on many other shopify apps

— Closets Warehouse - Deerfield Beach

Propel is a great app that provides a wealth of information - customer behavior, geographic location, and order information are just a taste. Try the Free plan and you will convert to the paid plan.

— ShadeSecure

It’s fascinating to see how visitors actually use my website. A few times, I’ve watched customers struggle with a page and then been able to fix the problem. For example, I noticed people repeatedly tapping a container because they thought it was a button, so I made the whole area clickable and now visitors are successfully using it. I’m still new to the tool, but I can already see how powerful i...

— Occult Print Shop

Great app. What more could you ask for really - easy to set up, easy to see playbacks, free test set up period, and the support is super helpful and friendly. Keep up the good work!!

— Kasco

Very usefull app.

— Lulu Steiner

It is definitely a fantastic app. It enables you to discover issues your customers are experiencing—problems you never even imagined existed. I use it to identify issues whenever I make changes to my website.

— Endos Tech

Not using it for too long but it seems to be better than MS Clarity

— AgriTees

Replays are great, good tool! Finding the insights good for UX improvment etc

— Snaps

the app is very helpfull and the interface is clear. also the customer service is very quick in responding

— Linda's Dresses

Excellent App, solves all my needs for my website.

— RichGirlHaven

Very good app!

— TrendRogue

Very usefull

— Bernese Treasures

Tive um problema de pagar o app e ele não funcionar direito, então desinstalei o app e quando fui instalar novamente estavam me cobrando novamente. Entrei em contato com o suporte, leram meu comentário, não responderam e sairam do chat. Não recomendo!

— BONSORI

Price/quality is ok. Its low price, low quality compared to other options like LuckyOrange. I had a basic plan 9.90 per month and decided to switch to a free plan. Standard billing practice is to retain access to premium features till the end of billed period. But, in this case, even though i had paid for a full month and switched before the end - my premium features were cancelled immediately....

— Distinct Amsterdam

i just started and its looking good so far i will keep using your app

— Rovelie

So far so good! we used another well known app for many years but it stopped working on our website so we thought it was time to see what other options are out there. Propel seems so far to do exactly what it says on the box and for a reasonable price!

— Rutledge Brands

best app to track motion to the site i never been this happy about it great support to

— Gulag Creations

I love the app! It's given me a lot more insight into what customers do/see/experience on my site. I wish I had known about it sooner. And the customer service is amazing as well.

— Sunflower Rx