AfterShip Returns & Exchanges
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TrackBack ‑ Smart Returns
Branded returns portal for refunds, exchanges, and store credi
by Nexa Labs · Launched: May 2026 · Free plan available.
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About TrackBack ‑ Smart Returns
TrackBack gives merchants a self-service returns portal connected to their online store. Customers can find their order, select items, choose a return reason, and request a refund, exchange, or store credit. Merchants review each request from one dashboard, approve or reject returns, and keep customers informed with automated email updates. TrackBack also includes return windows, blocked items, approval rules, customizable emails, and analytics for return reasons and refund trends. Self-service customer portal accessible directly from your online store Process refunds, store credits, and exchanges from one dashboard Automated emails for every stage of the return process Customizable return reasons, policies, and email templates Analytics dashboard tracking return volume, reasons, and refund trends Show more Show less
Last verified: July 22, 2026 · Fresh
App details
- Developer
- Nexa Labs
- Category
- Orders & shipping
- Pricing
- Free plan available
- Launched
- May 2026
- Rating
- 0.0 on Shopify
Key features
- Customer return portal
- Email notifications
- Basic analytics
- Up to 10 returns/month
- Everything in Free
Shopify Admin
3 plans · starts free
Free
Free
Starter
$19/month
Pro
$49/month
Plans and prices as listed on the Shopify App Store.
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