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Trackr: Order Tracking UpSell

Reduce support tickets with branded order tracking

by Shark Byte, Inc · Launched: August 2015

3.8 (34) on Shopify Used by 654 Shopify stores Built for Shopify

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Trackr is an order tracking app that creates branded custom tracking pages, reduces WISMO inquiries, and keeps customers updated automatically.

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About Trackr: Order Tracking UpSell

Turn order tracking into your next revenue channel. Reduce WISMO requests with a branded tracking page, accurate estimated delivery dates (EDD), and real-time shipping updates via Email, SMS, and WhatsApp. Track every order across 1,900+ carriers, automate your post-purchase experience, and keep customers informed from checkout to delivery. Increase repeat purchases with smart product recommendations, hide suppliers with 1-click dropshipping mode, and order tracking from Apple & Google Wallets.

Last verified: August 8, 2026 · Fresh

App details

Developer
Shark Byte, Inc
Category
Orders & shipping
Pricing
Paid
Launched
August 2015
Rating
3.8 (34) on Shopify

Key features

  • 400 orders/month
  • Branded tracking page
  • Estimated Delivery Date
  • Shipping updates via SMS/Email/WhatsApp
  • Order tracking via Apple & Google Wallet
Integrations with:

Chatbot Checkout China post, Klaviyo, Omnisend Customer accounts Segment.io Shopify Admin USPS, UPS, DHL, YunExpress

4 plans · 14-day free trial

Basic

$10/month

Standard

$45/month

Advanced

$150/month

Enterprise

$250/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 95 Shopify App Store reviews

Use the arrows to read individual reviews

We've been using Trackr for a few months now, and it's made a noticeable difference. We ship with multiple carriers, so customers used to get confused when tracking links sent them to different websites. Now everything is in one place, which has cut down on our "Where's my order?" emails. The branded tracking page is probably my favorite feature. Customers stay on our site instead of ending up on...
— My Store
After trying a couple of tracking apps, Trackr has been the one we've kept. It supports all the carriers we use without any hassle, and customers always know where to go to check their orders. The branded tracking page gives the experience a much more professional feel, and I like that we can show recommended products instead of sending customers off to a carrier's website. People usually check t...
— AOTEA ALLURE
Really happy with Trackr so far. The multi-carrier support works great, the branded tracking page looks much more professional, and the product recommendations are a nice touch that keeps customers engaged after checkout. Easy to set up, reliable, and it has definitely reduced our order tracking questions.
— JAMING HOLDING
We've had Trackr installed for a few months now, and it's made things easier for both our team and our customers. We use multiple shipping carriers, so having everything show up in one tracking experience has cut down on a lot of confusion. I also really like the branded tracking page—it feels like customers are still shopping with us instead of ending up on a random carrier website. We recently a...
— Vital Depot
Trackr has been a key part to offering our customers a seamless buying journey. Their communication is superb and I have already shared Trackr with other e-commerce businesses. Fantastic app!!!! Thanks Guys
— L'SAUVE®
Simple, effective, and reliable. Setup took only a few minutes, and everything started working smoothly. Works well with multiple carriers, which is important for our business.
— Takumi Cart
We’ve tried a few tracking apps, and this one stands out for its simplicity and performance. Setup was quick, and the customization options are just right not overwhelming but flexible enough for our needs. The support team is responsive and easy to work with.
— Crownora Shop
I’ve used this app across all my stores it’s probably the best tracking app I’ve come across so far. The support team is also excellent: very responsive and always helpful whenever I need assistance. Highly recommended for anyone looking for a reliable tracking app.
— Kensei Market
This app has made a big difference in how we handle order tracking. Customers now have a clear, branded tracking page, which looks much more professional. It’s helped build trust and cut down on repetitive queries to our support team.
— Sentosa Cart
I can confidently say it’s made a big difference for my online business. It helps streamline order tracking for my customers, making the experience smoother and more professional. The support team has been outstanding
— Neat Nestdesk shop
Actually good app and especially great support! Thank you.
— WASABI Knives
Guys the app is down again, get it working ASAP!
— Velthentic
Worked good now 500 server error everytime we want to open the app or customers want to track. Fix ASAP this is a serious issue
— Velthentic
Initially Worked Well, But Ongoing Technical Issues Over Recent Months We used Trackr for long time and initially it worked fine without any problems. However, over the last couple of months we experienced ongoing technical issues that were never fully resolved despite multiple support interactions. The main problems we faced were incorrect map locations showing our packages shipping from Thaila...
— ROUTE 67
90% of orders do not get tracked. Every time I had to contact support which told me the supplier had to update something. Everytime almost! For Dropshipping is this not a really good approach. I could have flush the money in the toilet then at least I would have some kind of satisfaction with it.
— PILAGA
APP IS . DOES NOT WORK! CANT TRACK ANYTHING
— Precisiondecals
Attention to all who want to install this app here! Please pay attention! the app itself is ok, but the support is unfortunately very unfriendly. They try to make money. At this point I would rather take another tracking app from the Shopify store! There are discounts for new customers, but once you are in, it is very unkulant.
— Diamond Painting - Das Original
Please pay attention before installing this app here! If you take a normal tariff and then ask the support if you can have a more expensive tariff, then the money you paid for the old tariff is simply deleted. I would not install this app again, here just disappears money! I will also report this to Shopify support!
— diy-diamondpainting
I have spoken with support to see if it is possible to upgrade my plan to the next higher plan without losing my money on the old plan. I do not understand why money is stolen from me there. If I change, my old money must be credited, otherwise you pay twice. The support has not answered my question.
— malennachzahlen-erwachsene

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