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Trexa Order Tracking AI

AI order tracking for WISMO, returns, and cancellations

by SaaSpero LLC · Launched: March 2026 · Free plan available.

5.0 (6) on Shopify
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Tracking. Support. Returns. One AI-native post-purchase app

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About Trexa Order Tracking AI

Trexa replaces your tracking app, your support inbox, and your returns app with one AI-native post-purchase platform. Customers get a branded tracking page with an AI assistant that answers delivery, return, cancellation, and order questions using real order data and store policies. Your team gets an AI-drafted support inbox, smart returns with built-in prevention, and analytics that show the tickets Trexa stopped before they reached you. Branded order tracking page with AI delivery answers Self-serve returns, exchanges, and cancellations AI inbox with reply drafts, labels, and order context Proactive alerts for delayed and stale shipments Analytics for WISMO, returns, escalations, and trends Show more Show less

Last verified: July 21, 2026 · Fresh

App details

Developer
SaaSpero LLC
Pricing
Free plan available
Launched
March 2026
Rating
5.0 (6) on Shopify

Key features

  • 10 premium orders/month
  • Branded order tracking page
  • AI order assistant
  • Self-serve cancellation requests
  • Basic post-purchase analytics
Integrations with:

Customer accounts, Postmark, Shopify Admin, Track123

4 plans · starts free · 14-day free trial

Free

Free

Starter

$29/month

Growth

$79/month

Pro

$199/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 18 Shopify App Store reviews

Use the arrows to read individual reviews

since installing Trexa, our return process has become much smoother and more organize. Customer can now handle everything themselves
— Med Luxe Co
The tracking page looks clean and fully branded. Our customer now stay on our store instead of external tranking sites.
— Hyar Life+
Trexa has significantly reduced our customer support workload. The AI handles most 'Where is my order' queries automatically, saving us hours every day.
— Night Blooming Cereus
Trexa made our post-purchase flow feel polished and self-serve. Customers can track orders, start returns, and get quick answers without emailing support. Easy setup, clean dashboard, and fewer repetitive tickets.
— Wave Fragrances
Trexa made our post-purchase flow feel much more professional. Instead of sending customers to a plain carrier page or making them email us for every return question, we now have a branded order tracking page with self-serve options built in. It gives customers confidence and reduces the amount of manual support we have to do.
— SabrosoSauce
As a small Shopify team, Trexa has been a huge help. Before this, our inbox was full of tracking questions, return requests, and cancellation emails. Now customers can handle most of that themselves through a branded page, and when they do need help, the support dashboard gives us useful AI-drafted replies. Very practical app
— Melvina A. Smith
Trexa made local delivery brainless. One click from Shopify and it’s out the door. Flat rates keep margins sane and customers keep saying wow that was fast
— pouralisells
We installed Trexa mainly for returns, but the tracking page and customer assistant ended up being just as valuable. Customers can start a return or cancellation without emailing support, and our team still has control over approvals when needed. It saves time every week and gives shoppers a smoother experience after checkout.
— FLERIXE AE
Trexa helped us cut down repetitive “where is my order?” and return policy tickets almost immediately. The branded tracking page feels native to our store, and the AI assistant answers customers using our actual policies instead of giving generic replies. Setup was straightforward, and it has made our post-purchase experience feel much more polished.
— Thecouturelane
A reliable solution for handling tracking, returns, and support in one place. Simple, effective, and well worth trying.
— Cannabismykonos.gr
Trexa made post-purchase support so much easier. The AI assistant provides instant order updates, and the branded tracking page gives customers a much better experience. Setup was quick, and everything worked smoothly from day one.
— Flowza Home
Setup was quick and simple. The tracking dashboard integrates nicely with the store layout, and testing real-time order tracking showed great, smooth results. Excellent tool for improving the customer experience.
— THOMPaws
Scammer I was contacted by a person from Nigeria (WhatsApp: +1413515-2230 ) to post a review for a Shopify app. We agreed on a payment of *$25** for the review. I completed my part of the agreement and submitted the review, but I never received the promised payment despite following up. Because of this experience, I cannot recommend working with this person until the payment issue is resolved. I...
— New Trends
I’ve had a great experience using apps.shopify.com⁠� on my Shopify store. The interface is user-friendly, integration was quick, and the features work exactly as expected. It has definitely added value to my store operations. Highly satisfied with the performance and support.
— Costco Mart
The automation for returns and cancellations is a game-changer. It reduced our manual work significantly.
— Cartzen
Setup took just few minutes. No technical skills needed, and everything worked smoothly right away.
— S SHOP US
We love the branded tracking page. Customers stay on our site instead of going to confusing carrier websites.
— Amacoz
Trexa completely transformed our support workflow. The AI handles most ‘Where is my order?’ questions instantly, saving us hours every day.
— JB DIGITAL SHOP

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