Zipchat AI Chatbot & Live Chat

We've only been using ZipChat for a few weeks, but so far are really happy with how fast it learns and how many customers are using it. We have a way to go with fine-tuning the ChatBot's voice and knowledge, but the learning curve is fast! I'm giving 4 out of 5 because it is a bit hard to work with a support team who isn't US-based, although they've been responsive and available, it just takes a l...

Very thorough and helpful onboarding. The team are clear and explain everything very well. Answered all of my questions and scheduled follow up for anything we couldn't do on the call. Looking forward to seeing how the app supports the team and our customers.

J'utilise Zipchat depuis quelques semaines sur notre boutique en ligne et les résultats sont tout simplement top. Grâce à l'IA, il comprend réellement les questions de nos visiteurs, répond de manière ultra-naturelle et guide les clients vers les bons produits. C'est très ludique et facile d'utilisation. On peut alimenter l'agent rapidement.

We've had a great experience with ZipChat so far. The onboarding process has been excellent, and Alessandro has been incredibly helpful every step of the way. He took the time to understand our business and helped us configure the chatbot to handle our unique rules, product catalog, and the various edge cases specific to our website. The setup was smooth, communication was prompt, and it's clear...

We've been using ZipChat for quite a while now, and it has genuinely exceeded our expectations. Initially, we were looking for a way to improve our customer service, and we weren't even sure if AI chat would become a permanent part of our setup. After seeing the results, that quickly changed. ZipChat has become the first line of communication on our website, allowing our team to focus on the more...

Utilizzo da poco il servizio zipchat e devo dire che è molto funzionale ed intuitivo. Avendo molta poca esperienza dopo la prima configurazione ho richiesto un supporto al team zipchat e mi hanno supportato tramite call. Devo dire che il referente Alessandro è molto preparato e disponibile ad aiutare, nonchè illustrare le basi di funzionamento dell'app. Inoltre durante la call ha ottimizzato in te...

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il chatbot funziona bene, si integra perfettamente con lo store e l'assistenza aiuta per qualsiasi problema

What an absolute shower, absolute waste of time and effort, they do not respond to messages, emails or even bot chat, waited and still await after 2 day for support, Back to Tidio they may be a little more expensive but they give support. Second chance, we have reinstalled because the app was that good for the cost, pleased with the AI side, jury is still out on the support

Onboarding was very easy. Great service.

We run a busy multi-channel hardware, garden and electrical store out of Athlone, and customer questions never stop coming. Zipchat has genuinely changed how we handle that volume. Setup was quick, it trained itself on our product catalogue and pages without much hand-holding, and within days it was answering detailed product questions accurately, including spec-level queries on appliances where w...

This is a very positive game changer. An absoute must on any ecommerce site. Thank you.