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BotSpace: AI Chat & Helpdesk

AI chatbot to sell & support on Email, WhatsApp, IG...

by BotSpace · Launched: December 2023 · Free plan available.

4.9 (64) on Shopify Used by 1 Shopify stores

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AI Agent that sells, supports, & retains customers on Chat, WhatsApp, Instagram, Email, Voice & SMS

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About BotSpace: AI Chat & Helpdesk

Most shoppers don’t buy on their first visit, leaving you with abandoned carts and unanswered questions. BotSpace’s AI agent turns these into sales by instantly answering questions on your site and Instagram, then following up via WhatsApp or automated Voice calls to recover carts. It also automates support tasks (order updates, returns, FAQs) so customers get 24/7 help without adding to your workload. Result: more conversions, recovered revenue, and happier customers—all from one platform Recover abandoned carts with AI follow-ups on WhatsApp and Voice Convert website and Instagram visitors by answering questions instantly Send automated order confirmations, shipment tracking, and more. Automate order edits, tracking, returns, and FAQs 24/7 Send personalized campaigns based on Shopify customer segments Show more Show less

Last verified: July 15, 2026 · Fresh

App details

Developer
BotSpace
Category
Store management
Pricing
Free plan available
Launched
December 2023
Rating
4.9 (64) on Shopify

Key features

  • 1 seat
  • Upto 5 workflows
  • Shared inbox
  • Broadcasts
  • Integrations
Integrations with:

20+ Integrations, Instagram, SMS, Voice, WhatsApp

2 plans · starts free · 14-day free trial

Free

Free

Pro

$15/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 55 Shopify App Store reviews

Use the arrows to read individual reviews

Good app to use for Order Fulfillment and abadon check out
— iJuels.com
Bot Space has been a great solution for our business. Their chatbot is easy to use and helps automate customer interactions efficiently. The WhatsApp integration is especially useful, as customers can receive details, updates, and responses directly on WhatsApp, making communication faster and more convenient. The platform has helped us improve customer engagement and streamline our support proces...
— Axor Helmets
BotSpace has helped us manage customer communication more efficiently. The support team is helpful and quick to respond. Recommended for Shopify stores looking to improve customer engagement.
— TIMEPADS
Rohit Singh really helped me with the setup and made the whole process smooth. The app works well and is easy to use. Good support and a good app overall.
— HEATCULTURE
We've had an excellent experience using Bot.space for our WhatsApp Business communication. The platform is user-friendly, reliable, and makes it easy to manage both transactional and promotional messaging at scale. Its seamless Shopify integration has helped streamline our customer engagement process, while the support team has consistently been responsive, knowledgeable, and quick to resolve any...
— Kriyaan Store
Absolutely ONE Stop Solution for D2C WhatsApp -Endless Shopify based Customisation, API Calls, Webhooks and whatnot -The Flow dashboard is like N8N but for Shopify -You can litrelly choose yourself on how you want your flow to intract with customers based on Orders, Abandon Cart Parameters, NDR API Calls to Courier/Aggregator. -AI Calls for Order Confirmation, NDR, Abandon Cart. For such feat...
— Shop With Us
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— Beyond The Sugar
Easy to use and a great onboarding experience!
— Sterluv
Robot has helped with onboarding very seamlessly. Always available to help. Thanks a lot.
— Zottoms
I’ve had a great experience with BotSpace. The UI is very user-friendly, and they offer a lot of useful features even in the free version. Setting up WhatsApp API, Instagram automation, and Shopify integration was super easy and smooth. What really stands out is their support team, they are always friendly, responsive, and ready to help in any situation at any time. A special thanks to Rohit Sin...
— The Ramaya Hair Extensions
Great exp with bot space and team nice and easy platforms for whatsapp automations and good support from team side as well, easy navigation and clearly mentioned, would really recommend
— MINA Jaipur
Poor support, they don't even know whats going on in their parallel universe. Not recommended
— Techlays
Wasted our 2+ Months in their hopes of getting the issue resolved. Never turned despite multiple follow ups. Although they kept billing for bugs reported. When asked for new POC was introduced in group who didnt even had a clue of what was reported and what was he considering. Initial person who onboarded left the company post onboarding. New Poc kept giving new dates, and last POC said this is a...
— ECellStreet
EXTREMELY POOR SERVICE ONLY SINGLE PERSON DOING ONBOARDING, CUSTOMER SUPORT, SALES, MAKING WORKFLOWS, DEVELOPER. THEY CALL ANYTIME AND EXPECT TO PICK CALLS, MAKING WORKFLOWS LIVES AFFECTING YOUR CUSTOMERS AND ORDERS
— Who Wore Whhat
Do not fall in trap of Botspace! in hindi there is a saying " itne mein itna hi milega" fits very truly fro them. They are cheap and so is their service and app! They don't have very basics features of whatsapp and is the most inconvenient app ive ever used. Their sales guy ANMOL is a biggest scammer i've come across. Very unprofessional and has no idea how to manage a client and moreover help the...
— Life's A Beach
A solid AI chat tool with room to grow BotSpace does a decent job of handling customer conversations and the UI is clean and intuitive enough to get started without much fuss. The AI assistance is functional and covers the basics well. That said, the onboarding experience could do with some work — particularly for merchants outside a certain region. The setup flow doesn't always account for countr...
— Vyne
We’ve recently started using BotSpace for our WhatsApp and Shopify integration, and the experience so far has been positive. The platform is easy to navigate, and the team has been very supportive during setup and onboarding. What stands out is the potential for automation. There are a lot of features available, and once fully utilised, it can significantly improve how we manage customer communic...
— SunnahNikah
Good App for whatsApp API
— Mfarmacy.com
Botspace is very helpful for my business. It works very well, and their AI workflows are excellent. I recommend that you use this.
— Thehupstore
Good Support and easy to use AI agent.
— wiildthing.com

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