NestDesk AI Agents & AI Chat

Boost sales & service with AI Chatbot, Live Chat &...

by NestScale · Launched: June 2022 · Free plan available.

4.9 (30) on Shopify Used by 64 Shopify stores

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All-in-one customer service solution with AI Chatbot, Live chat, Helpdesk & more to increase sales.

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About NestDesk AI Agents & AI Chat

Centralize all support conversations from different stores and channels in just a single inbox with our AI-powered NestDesk. By using our AI-integrated chatbot, delivering 24/7 customer service is possible, significantly reducing manual effort. With detailed customer behavior & product recommendations right from the chat portal, you can boost sales from every conversation. Help more customers in less time with smart conversation management and the powerful, intuitive NestDesk mobile app. Manage & respond to all messages across channels and stores in one single inbox. Automate your support & solve customers’ questions with the NestDesk AI chatbot. Share product recommendations, browse inventory & create orders while chatting. Make powerful self-service widget with Helpdesk, order tracking & order action. Have customer profiles, preview carts & track website visitors in real-time. Show more Show less

Last verified: July 16, 2026 · Fresh

App details

Developer: NestScale
Category: Store management
Pricing: Free plan available
Launched: June 2022
Rating: 4.9 (30) on Shopify

Key features

Unlimited conversations
1 agent as admin
1 store integration
1 Facebook integration
Live chat customization

Integrations with:

ChatGPT, Facebook Messenger

4 plans · starts free · 7-day free trial

FREE

Free

BASIC

$5.99/month

ADVANCED

$14.99/month

PROFESSIONAL

$34.99/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 96 Shopify App Store reviews

Use the arrows to read individual reviews

Great app with excellent support! Setup was smooth, and when I had a minor issue, the team was fast and super helpful

— Fumaco

I installed this AI Chatbot app and needed help with the app on phone. The support was great, solved the problem in short time. The communication is top notch. I just started to use it, but I think that this is an additional method to provide customer support on time, and provide a good experience. So far I'm happy with this app and I do recommend it.

— Gardening Plants And Flowers

NS AI Chatbot has greatly improved our customer support! The AI quickly addresses inquiries, and the helpdesk feature streamlines ticket management. Users love the organized FAQ section for self-service. A must-have for any business looking to enhance support!

— PinnacleWorks

Despite all my complications the Help Desk stuck with and got me reconnected on my desktop and finally on my mobile. It took several sessions, but they hung in there and it became a success. Thank you.

— RosaLee's Notables

Ann helped me solve an issue that I couldn't solve from the dashboard. Excellent service. Issue was fixe3d in less than 5 minutes. Highly recommend.

— Ariana's Fans

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— Chessnut

Best app for beginners who want to start our website and store e-commerce business good to use and easy very helpful for me

— Welook

The combination of live Chat, helpdesk, chatbot, and more has truly proven to be a game changer for increasing sales and enhancing customer engagement. Also received support from Chloe, a member of the ns live Chat team. Her professionalism and expertise were exceptional.

— AutoGear Hub

Good service!Thanks Kevin to help me a lot

— Miane

WOW - What amazing customer service! Rachel was so knowledgeable and went above and beyond to help me with my questions and issues. She was with me on Teams every step of the way during setup, sharing screens so that she could help troubleshoot any issues I had. Plus she even kept me updated with my questions long after we finished our Teams meeting. Definitely appreciate the personalised service...

— Kakadu Traders Australia

Great Service

— CA.GOOLOO

I liked, how they supported me.

— HalfPan

Exceptional service from Chloe who assisted me immediately and with my issues.

— My Store

The service attitude is excellent, with prompt responsiveness and problem-solving capabilities.

— AU.GOOLOO

Absolutely love the many accessories attached to this inbox and Helpdesk app. It works very well with my business and I have been enjoying it so far. Also customer service is Topnotch which is always essential and a plus .

— Queens Beauty Lounge

I highly recommend NestDesk app to any professional store for live chat. It is extremely well configured at the back end easy to use and Above and Beyond in their fast professional superior customer service to any other chat app I've used before. Here I would like to thank Rachel for the professional support she has done for my store. Im grateful to you Rachel and million thanks

— STELLA ALLURA

Thank you for responding fast and fixing the overlapping issue. Would recommend this app over others, as it's really easy to use and staff is more than welcome to help.

— Anatomske lobanje

Great app with fast customer support. Works both on web and mobile application with reasonable plans. It would be much better if can sync complete with messenger and product card sharing like the facebook shop do.

— US AUTO

I'm thoroughly impressed with this app. While I initially encountered some technical hiccups, the support team swiftly came to the rescue. The app's user-friendly interface and seamless integration with Shopify for order and product imports make it a standout choice. I highly recommend it, and I believe I've stumbled upon a winning app. The customer support, led by Kevin, is truly exceptional. Kev...

— Human Touch Official Online Store