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BotSpace: AI Chat & Helpdesk

AI chatbot to sell & support on Email, WhatsApp, IG...

by BotSpace · Launched: December 2023 · Free plan available.

4.9 (70) on Shopify Used by 1 Shopify stores

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AI Agent that sells, supports, & retains customers on Chat, WhatsApp, Instagram, Email, Voice & SMS

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About BotSpace: AI Chat & Helpdesk

Most shoppers don’t buy on their first visit, leaving you with abandoned carts and unanswered questions. BotSpace’s AI agent turns these into sales by instantly answering questions on your site and Instagram, then following up via WhatsApp or automated Voice calls to recover carts. It also automates support tasks (order updates, returns, FAQs) so customers get 24/7 help without adding to your workload. Result: more conversions, recovered revenue, and happier customers—all from one platform Recover abandoned carts with AI follow-ups on WhatsApp and Voice Convert website and Instagram visitors by answering questions instantly Send automated order confirmations, shipment tracking, and more. Automate order edits, tracking, returns, and FAQs 24/7 Send personalized campaigns based on Shopify customer segments Show more Show less

Last verified: July 15, 2026 · Aging

App details

Developer
BotSpace
Category
Store management
Pricing
Free plan available
Launched
December 2023
Rating
4.9 (70) on Shopify

Key features

  • 1 seat
  • Upto 5 workflows
  • Shared inbox
  • Broadcasts
  • Integrations
Integrations with:

20+ Integrations Instagram SMS Voice WhatsApp

2 plans · starts free · 14-day free trial

Free

Free

Pro

$15/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 63 Shopify App Store reviews

Use the arrows to read individual reviews

The best WhatsApp automation app we’ve used! The platform is smooth, reliable, and makes managing customer communication so much easier. What really stands out is their support team — extremely helpful, responsive, and always ready to assist whenever needed. Highly recommended for any business looking to streamline and automate their WhatsApp communication!
— Élan D'Or
It's an amazing platform i am using from past 5-6 Months pretty good, and team is super responsive.
— Frozen Music Maison
Working with BotSpace has completely transformed how we connect with our customers. Their tools are genuinely top-tier, intuitive, and extremely effective. What stood out to us immediately was how easy it was to capture customer attention—their smooth, crystal-clear templates made launching engaging outreach campaigns effortless. The platform is intuitive, reliable, and has boosted our response a...
— Fitspire
The platform is intuitive, easy to use, and free from unnecessary clutter. It offers all the essential features a brand needs to start engaging with its customers effectively. The pricing is highly competitive and significantly more affordable than many other alternatives in the market, making it a great value for money. The onboarding experience is smooth, and the customer support team is respon...
— Beyond Foam
Good app, clean UI, and prompt support!
— Oleaf
Excellent support by Botsapce team. Integration process was also smooth and simple. The platform is easy to use and tracking data is convenient.
— Vernam Iconic
Highly recommend BotSpace for any Shopify store looking to scale their communication. The interface is user-friendly and their customer support team is top-notch!
— 99wholesale
BotSpace has been great to work with. The platform is easy to use, and their team is very responsive whenever we have questions or need support. Overall, it's been a smooth experience, and we're happy with the service.
— Local All Natural Soda
Good app to use for Order Fulfillment and abadon check out
— iJuels.com
Bot Space has been a great solution for our business. Their chatbot is easy to use and helps automate customer interactions efficiently. The WhatsApp integration is especially useful, as customers can receive details, updates, and responses directly on WhatsApp, making communication faster and more convenient. The platform has helped us improve customer engagement and streamline our support proces...
— Axor Helmets
BotSpace has helped us manage customer communication more efficiently. The support team is helpful and quick to respond. Recommended for Shopify stores looking to improve customer engagement.
— TIMEPADS
Rohit Singh really helped me with the setup and made the whole process smooth. The app works well and is easy to use. Good support and a good app overall.
— HEATCULTURE
Poor support, they don't even know whats going on in their parallel universe. Not recommended
— Techlays
Wasted our 2+ Months in their hopes of getting the issue resolved. Never turned despite multiple follow ups. Although they kept billing for bugs reported. When asked for new POC was introduced in group who didnt even had a clue of what was reported and what was he considering. Initial person who onboarded left the company post onboarding. New Poc kept giving new dates, and last POC said this is a...
— ECellStreet
EXTREMELY POOR SERVICE ONLY SINGLE PERSON DOING ONBOARDING, CUSTOMER SUPORT, SALES, MAKING WORKFLOWS, DEVELOPER. THEY CALL ANYTIME AND EXPECT TO PICK CALLS, MAKING WORKFLOWS LIVES AFFECTING YOUR CUSTOMERS AND ORDERS
— Who Wore Whhat
Do not fall in trap of Botspace! in hindi there is a saying " itne mein itna hi milega" fits very truly fro them. They are cheap and so is their service and app! They don't have very basics features of whatsapp and is the most inconvenient app ive ever used. Their sales guy ANMOL is a biggest scammer i've come across. Very unprofessional and has no idea how to manage a client and moreover help the...
— Life's A Beach
We've had an excellent experience using Bot.space for our WhatsApp Business communication. The platform is user-friendly, reliable, and makes it easy to manage both transactional and promotional messaging at scale. Its seamless Shopify integration has helped streamline our customer engagement process, while the support team has consistently been responsive, knowledgeable, and quick to resolve any...
— Kriyaan Store
Absolutely ONE Stop Solution for D2C WhatsApp -Endless Shopify based Customisation, API Calls, Webhooks and whatnot -The Flow dashboard is like N8N but for Shopify -You can litrelly choose yourself on how you want your flow to intract with customers based on Orders, Abandon Cart Parameters, NDR API Calls to Courier/Aggregator. -AI Calls for Order Confirmation, NDR, Abandon Cart. For such feat...
— Shop With Us
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— Beyond The Sugar
Easy to use and a great onboarding experience!
— Sterluv

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