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BotSpace: AI Chat & Helpdesk

AI chatbot to sell & support on Email, WhatsApp, IG...

by BotSpace · Launched: December 2023 · Free plan available.

4.7 (78) on Shopify
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AI Agent that sells, supports, & retains customers on Chat, WhatsApp, Instagram, Email, Voice & SMS

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About BotSpace: AI Chat & Helpdesk

Most shoppers don’t buy on their first visit, leaving you with abandoned carts and unanswered questions. BotSpace’s AI agent turns these into sales by instantly answering questions on your site and Instagram, then following up via WhatsApp or automated Voice calls to recover carts. It also automates support tasks (order updates, returns, FAQs) so customers get 24/7 help without adding to your workload. Result: more conversions, recovered revenue, and happier customers—all from one platform

Last verified: September 16, 2026 · Fresh

App details

Developer
BotSpace
Category
Store management
Pricing
Free plan available
Launched
December 2023
Rating
4.7 (78) on Shopify

Key features

  • 1 seat
  • Upto 5 workflows
  • Shared inbox
  • Broadcasts
  • Integrations
Integrations with:

20+ Integrations Instagram SMS Voice WhatsApp

2 plans · starts free · 14-day free trial

Free

Free

Pro

$15/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 74 Shopify App Store reviews

Use the arrows to read individual reviews

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— WEW
Devashish Agarwal. Had a call with him and it was very clear and straight forward. Definitely recommended.
— Larimide Singapore
We recently switched to BotSpace, and it's been really helpful in getting our customer support set up properly with proper reporting. Whenever we run into an issue or need something adjusted, we reach out to the developers, and they sort it out quickly; they're really responsive and easy to work with. Happy with the app so far and would recommend it.
— Loom Collection
We have been using BotSpace for our business WhatsApp communication, and it has been a great experience. The platform is easy to use and helps us manage customer messages, automation, and communication more efficiently. It saves our team valuable time and makes customer engagement much smoother. Highly recommended for businesses looking for an effective WhatsApp automation solution!
— Seva Chikan
Experience has been seamless. Quick and easy, transparent and zero complications.
— Go Ayurveda Dhanvantri
The platform is pretty straightforward to use, and setting up campaigns and sending messages to customers doesn’t feel complicated. What I like most is that everything is sorted in one place, so we don’t have to keep jumping between different tools. It’s also been really useful for managing customer communication and keeping things more organised.
— qvey
Shashvi was my assigned POC, She was extremely patient and helpful. Infact the entire team was helpful. Thank you guys for helping me with onboarding process
— CeeJé
Great experience with BotSpace so far. The team has been very helpful and responsive, making the overall setup smooth and easy for us. Really happy with the support!
— Aurakriti
BotSpace has made managing our WhatsApp communication much simpler. The platform is user-friendly, reliable, and helps us handle customer conversations more efficiently. The support team is quick to respond and always helpful. A great tool for businesses looking to automate and improve their WhatsApp engagement.
— Revaa
Great app! Easy to set up and works smoothly. Automation and customer engagement features have really helped our store. Support team is responsive too. Highly recommend!
— Indiclub.shop
The best WhatsApp automation app we’ve used! The platform is smooth, reliable, and makes managing customer communication so much easier. What really stands out is their support team — extremely helpful, responsive, and always ready to assist whenever needed. Highly recommended for any business looking to streamline and automate their WhatsApp communication!
— Élan D'Or
It's an amazing platform i am using from past 5-6 Months pretty good, and team is super responsive.
— Frozen Music Maison
Poor support, they don't even know whats going on in their parallel universe. Not recommended Updated Review: Dear Mayur, For the record, Techlays was onboarded on BotSpace and did use the platform during the trial period. Our workspace ID was 919727249779. Please check your own records — or at least verify internally with your team — before publicly stating that Techlays was “never onboarded”...
— Techlays
Wasted our 2+ Months in their hopes of getting the issue resolved. Never turned despite multiple follow ups. Although they kept billing for bugs reported. When asked for new POC was introduced in group who didnt even had a clue of what was reported and what was he considering. Initial person who onboarded left the company post onboarding. New Poc kept giving new dates, and last POC said this is a...
— ECellStreet
Poor support, they don't even know whats going on in their parallel universe. Not recommended
— Techlays
Wasted our 2+ Months in their hopes of getting the issue resolved. Never turned despite multiple follow ups. Although they kept billing for bugs reported. When asked for new POC was introduced in group who didnt even had a clue of what was reported and what was he considering. Initial person who onboarded left the company post onboarding. New Poc kept giving new dates, and last POC said this is a...
— ECellStreet
EXTREMELY POOR SERVICE ONLY SINGLE PERSON DOING ONBOARDING, CUSTOMER SUPORT, SALES, MAKING WORKFLOWS, DEVELOPER. THEY CALL ANYTIME AND EXPECT TO PICK CALLS, MAKING WORKFLOWS LIVES AFFECTING YOUR CUSTOMERS AND ORDERS
— Who Wore Whhat
Do not fall in trap of Botspace! in hindi there is a saying " itne mein itna hi milega" fits very truly fro them. They are cheap and so is their service and app! They don't have very basics features of whatsapp and is the most inconvenient app ive ever used. Their sales guy ANMOL is a biggest scammer i've come across. Very unprofessional and has no idea how to manage a client and moreover help the...
— Life's A Beach
Working with BotSpace has completely transformed how we connect with our customers. Their tools are genuinely top-tier, intuitive, and extremely effective. What stood out to us immediately was how easy it was to capture customer attention—their smooth, crystal-clear templates made launching engaging outreach campaigns effortless. The platform is intuitive, reliable, and has boosted our response a...
— Fitspire
The platform is intuitive, easy to use, and free from unnecessary clutter. It offers all the essential features a brand needs to start engaging with its customers effectively. The pricing is highly competitive and significantly more affordable than many other alternatives in the market, making it a great value for money. The onboarding experience is smooth, and the customer support team is respon...
— Beyond Foam

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